Bought a Tata Swach LaVita on 2nd May 2013.
Found cracks around the tap on the 15th of May.
Complained to the company customer care number, was given request no. 210242 for replacement(at my cost) within 48 hours.
No response till 21st May 2013, called up again, was given new complaint no. 211308 which was to be responded to - again in 48 hours.
Sent them an email on tataswach@tatachemicals.com on the same day, received a response on 22 May 2013 that the complaint would be responded to - again in 48 hours.
Writing this on 27 May 2013, still there is no response - by phone, email, or in person - to replace the plastic component.
If this is the way customers are treated in larger cities, God help you if you live in a smaller town.
Have no option but to approach the Consumer Forum for faulty product, faulty service, failure to meet warranty and service norms.
I used to rRajeev_Vermact Tata as a quality and value-conscious brand, but I guess that no longer holds true. TATA CHEMICAL should stop selling this product.
Lousy product+ lousy customer service= Lousy company.