I made a call to tikona customer care to inquire about the new connection details on 11th February,
After few minutes a guy called my no to fix an appointment for the demo.i was quite surprised because the customer executive informed me that it would take 3 days to send a guy for demo. Any ways I was happy that he ’s gonna come home shortly for demo and installation.as promised he installed the modem in few hours.i opted for 599 plan which gives unlimited access to internet @ 300 Kbps speed.but the max speed which I received is <100Kbps. I made a call to customer care again and reported about this issue..they informed me that a engineer will visit my place the next day to solve the issue!!! But there comes the tragedy , i was not able to access the internet from 22/feb/2010 to til date.
If I make a call to the customer support I always get the standard template replies tat too in a poor English!!!
We have to interpret it and understand that..its a bit tricky issue!! But wen ever you make a cal the dialogues will never change so probably the next time you will understand it better that nothing will happen, you have to make a cancellation request and throw the instrument in to bin. That’s what I did after waiting for one solid week!!! So Guys beware TIKONA s a worst product and to support it it has a very worst customer support!!!! I dunno how it is in other states but in Chennai its very poor to go for this service...