Apologies for posting a slightly longer post, but I had to vent out my frustration completely, so that people do not get cheated like me.
I am residing at Bangalore and I had bought a broadband connection from Tikona on 15-Feb-2014. I had subscribed ADBBM699 plan, Rs 699/- @2Mbps per month plan. I had to pay Rs 2950/- which included installation charges along with advance rental for 3 months. The installation was successful after some hiccups and I was able to use their internet services for just 45 mins on that day. The very next day when I tried to connect to internet it failed showing message that "A network cable is unplugged", whereas I had already plugged in the LAN cable to my laptop. On the same night I called their customer care and registered my complaint. I was told that an engineer would be visiting my home around 7pm on monday i.e 17-Feb-2014. On monday I waited till 08:30PM but no service engineer turned up and there was no call from customer care. I was disappointed, so I called customer care again and enquired about the reason for not resolving my issue. In turn was told an engineer would call me in an hour and the issue would be resolved.But there was no response from Tikona for next 2 days.
It had been 5 days since installation and I was able to use their internet services for merely 45 mins only. Out of my frustration, I asked Customer care to close my subscription and refund my money as I don’t see any use of paying advance rental.Again on the same day I was requested by them to give one last chance before cancelling the connection. Accordingly, I agreed, only to see the same story is being repeated. I waited till friday i.e 21-Feb-2014, and finally asked them to cancel my subscription once forever.I was told that my subscription would be cancelled and the final settlement process would be done within the next 15 days.
On 27-Feb-2014 I received a bill for February. To my surprise I found that they had included March month’s rental also along with February’s rental and usage amount. I contact customer care to get the bill details clarified, but they had no answer. I had mailed to their appellate Mr.Jayakrishnan. But there was no response from his end too.
The story doesn’t end here. On 28-Feb-2014, I had received an email from Tikona, that my subscription has been terminated and I have to handover the modem and related components to their engineer, within 7 days from the day I received the mail.I tried calling the service engineer at the numbers as mentioned in the mail.But most of the time calls would not be attended or the number remained switched off.Atlast I could talk to Mr.Praveen for one last time and when I inquired him about the procedure he gave me another service engineer’s contact number which never worked.It always remained switched off.
On the whole I can say I had spent Rs 2950/- for using Tikona’s internet services for merely 45 mins only. I am frustrated, disappointed, and feel cheated by Tikona. They should better be renamed as CHEATONA. I have reached Akosha, an online consumer forum to help me in resolving my problems.Inspite of their repeated try still Tikona hasn’t responded.I did a big mistake by choosing Tikona. I hope other subscribers are not mistreated like me.
Update(29-May-2014):
Finally, my 3 month long struggle against Tikona’s unethical practice of cheating customers ends.Today I received my refund and it was all due to help and guidance from akosha Strangely, they don’t even have a courtesy to beg for apologies for the way they have treated a customer. Never in my life I will choose Tikona, nor I will recommend.