I had placed my orders on 10th September 2012 and the product was supposed to be delivered within the months end. I didn’t get the products and so decided to purchase from other websites later and requested for cancellation from timtara.com.
I had placed cancellation requests on 03-10-2012 and since then have called over 30 times, sent numerous emails and filled up the mange complaint and contact us forms on the website, all in vain.
Everytime I call the customer care I get the same reply: "Sir please wait for another 24-48 hrs, request has been sent from our side to the concerned department and your order will be cancelled in the next 24-48 hrs."
I wait for a couple of days, call again and again get the same reply.If I ask to speak to some senior they deny saying "Sir our seniors will give you the same reply" and if I push harder they put me on hold and then tell me "Sir all our seniors are busy attending calls from other customers."
Money doesn’t grow on trees. Its my hard earned money and its sad and irritating that I have to suffer so much because I made the mistake of purchasing from a website like timtara.com and now my money is stuck.
Somebody please help me get my hard earned money back. Whom should I contact, where should I complain?? I won’t ever buy from this website again or recommend anyone to buy.
My order nos. are : 10323334, 10323332, 10323330, 10323328, 10323326.