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First, I have to say that my perspective is as a highly educated international education and IT professional, and not that of an Indian undergraduate. My experiences with upGrad have been extremely unsatisfactory. First, once they have your details, they pester you with a deluge of marketing and upSelling. They wont leave you alone. They try to get every single medium for communication from you, email, Telegram, etc. and constantly pressure you to refer a friend, even before your course starts. Added to this, they never listen to feedback. The course I was on was filled with errors, the video information is far too slow when covering the simplest stuff, then speeds through the more complicated material. It is frankly extremely poor educational content. As well as this, their student support is extremely poor, as is their attitude to their customers. It is as if they dont care once they have your money. I would NEVER recommend them to anyone wishing to improve their education.