I had purchased a Voltas Vertis Premium 1.5 ton AC on April 9th from a dealer in Sector 18, Noida. It functioned well (except the noise) till May 17th and it did cool my small room (9’6’’ x 11’5 1/2’’) to 16 deg C within 15-20 minutes of operation when outside temperatures were 42 deg C.
It stopped working so I tried contacting the service centre in Ghaziabad. They simply do not pick the phone. Finally I was able to register the complaint through the dealer. After they replaced the faulty PCB, AC stopped cooling below 25-26 deg C.
After several phone calls, when I managed to reach the service centre, I was told AC can not cool below 24 deg C.
I finally e-mailed GM, Sales Mr. KD Virmani, and was contacted by the Service Manager Mr. Manoj Agarwal from the Ghaziabad service centre. People from the service centre made at least 6-7 visits. They tried cleaning the AC with water and even took the AC to their workshop promising that it will returnd same day evening. As usual, it was returned next day evening after I made several calls on the mobiles of various service engineers.
While AC was simply not repaired when it was returned from the workshop, they also broke the smoke vent lever during re-installation.
Mr. Anupam Chauhan, RCSM-North Zone, Voltas has sent me an e-mail saying:
’’However I would just like to share with you that All Airconditioers are
designed to provide an inside temperature of 24 to 27 degree C room
temperature (designed at 35 degree C ambient as per ISI standard).
Bringing down the cooling to 16 degree C is not possible in window and
split air coonditioner in standard heat laod condition.’’
I am finally filing a complaint in the consumer court. Any one wanting more information can contact me at my e-mail address.
[The AC was finally replaced by Voltas by a new machine. I again had problem with remote and it took over 1 month to get the remote replaced.]