We purchased the Whirlpool FF450 Ice Magic (Silver body) refrigerator a year ago. Though a tad more expensive than the white model, the fridge looks quite lovely and my mother fell for it.
When it arrived the body had little bulges and bumps. We filed a complaint with the dealer and the fridge was replaced within two days.
Whirlpool has subcontracted service to independent agencies, and I must say that we have got extraordinary service from our local agent, CITU Services. The machine ran into several problems. First, the colling panel inside was working poorly and not distributing the temperature consistently. Faisal, our guardian angel at CITU replaced it within a day.
Then post the floods, there were power fluctuations and the power unit broke down. It was again replaced within three days as the model was Brazilian and the parts had to be flown down from Brazil.
Our compressor also broke down in the first year itself, and we were wondering if we made a wise choice. But Faisal and the Whirlpool team worked overnight to replace it within 36 hours. The service has been exemplary.
You might think that I was lucky that all the breakdown took place within one year itself and was covered by warranty. But Whirlpool offers a unique 7-year warranty on alll its parts, (you need to pay an additional Rs 2000 for the extra six year warranty, but with such lovely service, it is worth it).
The fridge has been working really fine SINCE THEN.