Hello,
I made a order and below is the feedback for that.
Everything about Winni was good until the delivery person called me. Ur product was good, ease to order a product and everything was good but everything was ruined by your "So called" customer service and Delivery unit. One of most annoying and worst delivery unit and person I came across in my life.
1) Am from Chennai and I made a order in Bangalore to my Girlfriend as a surprise and u guys surprised me while delivering the cake. I can provide only the Address and Landmark of the recipient. Delivery person is called me like N number of times and irritated me to the core for more information and exact "PATH WAY" to reach the destination.
I have a doubt, Am I local to Bangalore or the delivery person. You are the guys who’s providing services all over India, you guys should know the location and deliver the Product, not the other way around.
2) The delivery person is so so so so rude and he is making his own decision. I made the booking and specifically chose 11 - 11:59 slot and made a note in website while booking that I need the cake to be delivered only after 11:50. I was very very specific about that. Delivery person called me and he mentioned causally that he has other orders to deliver and it’s mid night, so he will drop the cake at 11 PM.
Am I a "CRACK HEAD" to make a booking in WINNI to deliver a cake at 11:50. I can ask any of my frds or any other local normal services to to do that.
I was keep on mentioning to him that recipient is not in home. She will be at home only at 11: 30, but he doesn’t want to hear me out. He just want to deliver at 11 and go. And clearly mentioned, he has his personal life to take care., Did I ask him to be a delivery boy.
3) Customer Care - At least you have to improve your customer service. After all the fuzz from delivery unit, I tried calling 8971272132 this number and told him about everything happened. He told clearly that he will try to make the delivery after 11: 30 at first. Nothing changed, Again delivery person called me and told he can deliver only at 11 and killing me for address and location to go(Am I a google service)., I called the Customer service again and I don’t no what happened, he said, that delivery will done at 11, . I was so damm pissed after all the drama made by you guys.
4) This is was the total buzz kill and this made me to hate WINNI the most and never want to book again, because of one person. He made her(my GF) to come to out to his place(Where ever he was waiting) at night 11: 20, and she guided him to her place and finally he ruined the B’day which I planned for days and delivered your stupid Cake after all the drama he made. If something happened to her at night, will you guys take responsibility?. This is was so horrible experience which we will occur. B’day went from Happy occasion to disaster. Please train your deliver guys and improve on your mistakes, this should not happen to another person again.