Myself Revanth Kumar, has started a new firm and in order to improve turnover of the same, we planned to offer a trip to our major customers and we decided a budget to work out for the targeted sale. As we are planning the trip in december, we decided to take them to Delhi, Manali and Agra as the chance of prior visit in our customers is less. My wife took care of this plan. We have enquired with Make my trip, Thomas cook, Travel triangle and we decided that it will not come in our budget. As we dont want to compromise in the quality of trip. Hence we decided to change the place. Before that As I have registered with Yatra also, those people called me and they said it will very well happen in your budget. I narrated all my requirements that I need Flight tickets to and fro, Stay of three nights in Delhi and 2 nights in manali in four star hotels. DInner and Breakfast to be complimentary in that hotels. They said every thing is ok and gave a package with in my budget. I was very confused becuase other people are not even near to it. So, I confirmed nearly 5 to 6 times whether every thing is ok and even I asked whether the budget you are telling is including flight only. Ms. Swati of Yatra spoke with me and Mr. Puneet is her manager, both of them confirmed it is very well correct. I paid them the initial advance and informed all my major 15 clients and Iam going to take them to these place. The hotels offered to me were Golden Tulip in delhi and whispering inn in manali. After a week, Ms. Swati called me saying that mistake happened while calculating the package and flight charge was not included and she immediately increased nearly 15000 per couple and I argued with her a lot and I didnt agree with the same and she went on reducing a little and finally she cried that she will lose her job if I didnt agree the increased one. I felt bad and finally agreed after a little bargain. After that She said Golden Tulip is very far from city, So I will offer Golden palms(near to golden tulip that I dono) to you. I agreed for the same. A week before the trip, I had made entire payment and I have checked my flight status which is confirmed and I called Golden palms hotel. They said it was not confirmed. However yatra has given a voucher to me. I have forwarded the same to hotel people. They asked me to confirm with Yatra only. I called yatra and they said it was booked in some other name that is in the name of travel agent Mr. Karthik of Himgiri Travels. The same was enquired by me and still they said no booking of 15 rooms on that day. I was very tensed and I kept on calling Mr. Tarush of yatra who was dealing with the same. He assured me for 100% and the day before trip, I got a call from Yatra that Golden palms has bounced my booking and they said they are giving accomodation in a* hotel and I have checked the same. It is very cheap graded. I didnt agree for it and I called golden palms and those people said Yatra has not made any payment so far. I called yatra and I argued with them and finally they said rooms were booked in golden palms for all the 3 nights and as I said I want a confirmation from hotel also, they kept me in conference and a front office guy of hotel told me its confirmed. Next day morning I went and the hotel people said it was confirmed only for half day not for three days and yatra people told them to offer a limited menu break fast that is only sandwich in morning. I got very angry and I called local police. Police came and spoke with the local travel agent. The agent finally agreed to give a accommodation in two star hotel and as the hotel is some what good and as I dont have any other option I agreed for the same. After first day in delhi, we proceeded to manali. Our plan is to stay a night in manali and proceed to delhi next day after dinner. But the hotel people has booked the hotel only for a day and they asked to us to vacate next day morning itself. I argued with them a lot and I have a conversation for lot of time and finally I made them agree. After taking lakhs of money, they have not kept a single promise.
Problem in accomodation.
The cabs and drivers are very bad and problematic.
Offered only veg food. I have asked for food both veg and non veg hotels where my accomodation will be. But they have given only veg food that to two or three items on the way in cheap graded restaurants.
DONT GO WITH YATRA. ITS MY SINCERE ADVISE. I HAVE ALL CALL RECORDS AND MAILS ALSO AND WITH THE SAME I AM ALSO PROCEEDING TO CONSUMER FORUM. THEY WONT COME TO CONTACT WHEN YOU ARE IN PROBLEM. I SUFFERED A LOT WITH YATRA.