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Yatra

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Yatra
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nishad hamid@niichu
Aug 30, 2016 07:53 AM, 20896 Views
Selling unavailable inventory - stay away

I had made a booking for Club home suite room - single at the Chairmans Resort - BANGALORE for checkin on 23/08/2016 wide booking ID YT18182967 and got a confirmation mail. I got a call on checkin date from Yatra informing the specific inventory isn’t available with the hotel and he suggested me another room type which was inferior to the one I booked and hence I rejected. They couldn’t offer me the same type or better room even after the hotel had availability.


I would recommend fellow travellers not to use Yatra.com since they are selling inventory which are not available with them.

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Yatra
Dear NishadGreetings from Yatra.com!Please accept our sincerest apologies for the inconvenience faced by you and your team during your holiday to Bangalore. This is definitely not the level of service we endeavour to provide to our customer. Please be assured that we are taking the necessary steps to ensure that such instances, though rare already, do not recur.Once again, We would really appreciate if you would allow us another chance to organise your future holidays, as we truly value your support and association.Should you require any further assistance, please call us on 09555 800 800 / 1860 200 1800. For holidays please call on 18602002323. Alternatively, write on support@yatra.comBest Regards,Yatra Care
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