I booked a trip in Feb 2012 for Kerala tour, India with makemytrip . Farhat (Mumbai) who assisted me gave a very good response till the final payment is done.
1) Since I was not aware about the places she mentioned many sightseeing in my package which actually be closed in that season.
2) She also included many itineraries like welcome cake, chocolate bucket etc which was not available when we reached to hotel. They clearly denied since it was not mentioned on vouchers.
3) Hotels were not having any star while she committed/mentioned 3 star hotels in my package.
4) She included Breakfast and dinner in package but on voucher only breakfast was mentioned
5) AC facility in AC deluxe house boat was available only after 8PM in the night. It is very tuff to stay on houseboat without AC/fan due to mosquitoes and humidity.
I tried to contact her many times on her mobile/office number/through mail. But no response.
I also raised grievance against MakeMyTrip. Grievance number for the same is DTOUR/E/2012/00036. Even after receiving after hard & soft copy from tourism department Mumbai, they dint took it serious.
This is not the matter of 4-5 K. But they screwed up my whole entertainment.