Booking ID: NF2201223151789
I am writing this complain after showing lot of patience for last 15 days regarding my refund. I am guaranteed the full refund from the airlines as there was change in Flight Schedule.
Makemytrip Customer Care confirmed that since they can see the comment from the Indian Airlines against my PNR that I will be getting the full refund , I need not submit any stamped document or so. They just asked me to wait for 3 days.
Its already more than a week and I have not got the refund yet.
Every time I call the customer care they mention that I have raised the complaint to concerned department but there is not action taken after that. Now they say that they can not refund the money without the stamped docs from Airlines.
Being a customer for makemytrip form so many years it feels really frustrating to go through so much hassles.
Just hoping that this may not be my and my organizations last booking made at makemytrip.
Please call me in case of any more inputs required.
Expecting an early resolution.
For Public: Please avoid Makemytrip as once you are in process of any cancellation or rescheduling the customer care officials will take you for a toss and you will need months and months of followup and that may not guarantee you your refund too.
Thanks & Regards,
Rakesh Sharma
Loyalty Card Number: 9401156920841604
Booking ID: NF2201223151789