Booked 4 tickets Mumbai-Bangkok-Mumbai through MAKE MY TRIP.COM, travel dates 17th and 22nd Dec. One of us had to travel back on the 19th due to an emergency. On 20th early morning, informed MakeMyTrip to cancel 1 ticket, which was acknowledged and done very promptly.
However, when processing the refund, no reply from them until a reminder was sent on 4th, to which they replied that no refund could be paid as the ticket was cancelled after the travel date, which is not correct.
Pointed out to them the the travel date was the 22nd, and the cancellation was done on the 20th, which was acknowledged by them on the 20th. Yet they now state that they will not pay a refund!
DO NOT BOOK ANY TICKETS ON MAKE MY TRIP, unless you are 100% certain that you will not cancel, as they obviously try to avoid paying any refunds.
And to think that I always choose to pay a little extra and book refundable tickets! Now I know there is no difference, at least with MakeMyTrip.com.