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Had usually booked flight tickets either directly through airline site or yatra.com. last month since makemytrip showed some discount on tickets, worth Rs. 25, 000/ and out of curiosity to use pay back card, I made the bookings through them. In spite of following the procedure, and having exchanged 10 emails in the past 1 week, pay back points were not credited. call to customer care was as unhelpful. To add to it, for another booking yesterday, when I chose to make booking for 20K, just at the link of payment, updated amount showed Rs. 2, 500/ more than the selection saying that prices got updated.
Immediately I made the booking through yatra for the fare that I had originally seen on makemytrip.