Dear Ajit,

We would like to inform you that our refund process strictly adheres to the airline's fare rules. Furthermore, we have already escalated your concern to the airline. We kindly request your patience, and once we receive a response from the airline, we will promptly update you. Furthermore the convenience fee and service fee is non refundable as mentioned in e-ticket.

Additionally, we attempted to reach you, but the call went unanswered. Kindly share your preferred time for a call at care@easemytrip.com.