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Karnataka
Member Since:Nov 21, 2003
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A Blogger. books and geek stuff
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MTS MBlaze Bangalore Koramangala 3rd Block Review
4
Reviewed MTS MBlaze
Place of Usage 3rd Block Koramangala I got the MTS Mblaze Standard Device today 7th August 2010 for 899 INR. The demo at Koramangala BDA complex showed me a dowread more...
Fraud and Harassment
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Reviewed Vyoma Silks
I’m writing to formally raise a serious complaint against Vyoma Silks(vyomasilks.com) regarding an extremely distressing experience involving a damaged proread more...
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Followed @maitri_varma
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Commented on own review
Since People over here are requesting the escalation Matrix I am sharing the first one over here. Make sure your email is filled with facts and figures and quite formal and pleasant its not that good vent out your emotions and frustrations to an executive head, its just that it will show your worth. read more...
So here is the update to the Original MTS issue. The Appellate Authority for Karnataka has been in touch with me for the past 2 weeks. He has given me an ETA of 10 days. I have his personal mobile number and the speed issue still remains. I am waiting for the ETA to be over and send another email read more...
Here is escalation Matrix, 1. Call customer care or Email them, get a complaint ID for your issue. 2. Wait for 5 days if no response or ETA for resolution send email to Nodal Officer. 3. Wait for 4 business days for a response from Nodal Officer, if not escalate it to Appellate Authority, Also read more...
The latest update is that, customer care has got a better with the escalation and now I have access to people whom I can understand as well as make them understand. They informed me that the new tower is coming and asked me to wait for 10 days and said the tower is already ready and they are doing f read more...
Hey did u check the area coverage with customer care??
The escalation path and email id is very simple. Send all communication through email. Its far better than trying to call customer care. First try customer care email id, if you do not get a resolution with a week send it to Nodal Officer. If no reply in 5 days send it to the appellate authority. Wh read more...
Today the Radio Frequency Team, came over to my place and it was quite a pleasant experience with them. I received almost 1.3Mbps, but which again dropped. They said I will be getting 1Mbps. The issue is due to the tower being 1km away from my residence and due to interference. Tomorrow they are goi read more...
Now things have got heated up and Radio Frequency team is on the issue.
Today I had the response from CEO of MTS and now this has a become a big escalation. This another example of how I always say, escalate and stop spending time of throwing away the device and cursing MTS. Escalating is how the customer service industry works.
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