I had booked a Rakhi gift vude order no IN 380100694 to be delivered on 22 Aug at Kolkata. It has not been delivered still as on 24 Aug 10.
I have bought stuff earlier at Indiaplaza with no problems other than minor delays.
After this experience I do not recommend them for TIME CRITICAL deliveries. They cannot take on the load/ responsibility.
Probably because the courier service is not under their control.
Had the location been remote, I would have understood, but no in a metropolis.
Their email/ phone response is slow and difficult to get through. I could not speak to an agent even after 5 mins of holding on STD, twice.