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India
Member Since:May 18, 2014
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Reviewed Travelguru
Made a booking in Gangtok on 7th May for dates 24-26 May, confirmed by Travelguru. Got a call on 17th May, saying booking could not be confirmed. I do not know read more...
Unexpected Charges and Lack of Clear Communicatio
Reviewed Kokilaben Dhirubhai Ambani Hospital - Andheri - Mumbai
1. Unjustified Daily Charges We were charged ₹1, 160 per day as disinfection charges, even though we were already paying ₹10, 000 per day for NICU. Disinfectionread more...
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Commented on own review
No further communication from either side. My parents did happen to go for the trip, they found the hotel was very inconveniently located, and they had to walk a long distance up and downhill as the cab could not go there. I would not have booked this property for them on my own, as it had not famil read more...
My response, 18th again Thanks for getting back Sonali. Looks like the customer service only gets back when you post poor reviews, not when you directly try to reach them. I requested a call back from an escalation manager today, I have not got it. I requested a confirmation from the service d read more...
Mail I got from them on 18th May Dear Customer, Please accept our sincere apologies for the inconvenience you may have experienced in respect to below hassle. At Travelguru we take pride in ensuring our customer's satisfaction. Unfortunately, we did not meet your expectations. Upon thorough revi read more...
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